Thank you for your purchase. We hope you are happy with your items. However, if your product is faulty or damaged, you may return it to us for a full refund, store credit, or an exchange.


Returns
All returns must be postmarked within thirty (30) days of delivery. Items eligible for return must be in new and unused condition and in their original packaging. Please note that returns are accepted only for faulty or damaged items.


Return Process
To initiate a return, please contact us via email at support@mandocorp.com. Once your return is approved, place the item securely in its original packaging along with the return form provided, and mail it to the return address we will share with you in our confirmation email.
Please note, customers are responsible for return shipping charges. We strongly recommend using a trackable method to return your item.


Refund Processing
Once your returned item is received and inspected, we will notify you of the status of your refund. Please allow at least seven (7) days from the receipt of your item for processing. Approved refunds will be processed to your original payment method within 5-10 business days.
In the event of a refund, a 10% restocking and processing fee (with a minimum of $6) will be deducted from the total purchase price. This fee covers order handling, shipping, and processing costs incurred to manage your order efficiently.


Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or you received the wrong product (e.g., incorrect size or color), contact us immediately so we can evaluate the issue and resolve it.
Unfortunately, we cannot accept returns on sale items or gift cards.


Exceptions / Non-returnable Items
To qualify for a return, the following conditions must be met:
- The item must be faulty or damaged.
- Items must be in new, unused condition, and in their original packaging.
- The item must show no signs of wear or use.


Exchanges
If your item is faulty or damaged, you may return it to us for an exchange. Please note that shipping charges are non-refundable, and customers are responsible for return shipping costs.


If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@mandocorp.com.